Privacy Policy

1. Information We Collect

• Contact information such as name, email address, phone number, and business or clinic details.
• Account information such as login details, profile information, preferences, and subscription status.
• Payment and billing information processed securely through authorized payment providers.
• Usage information such as pages visited, interactions, device data, browser data, and IP address.
• Medical, patient, transcription, image, file, or clinical workflow data uploaded or entered by authorized users when using product features.

2. How We Use Information

• To provide, operate, secure, and improve the services.
• To create and manage accounts, subscriptions, packages, and support requests.
• To process payments, invoices, confirmations, and service-related communications.
• To provide AI-assisted outputs, transcription, file analysis, and workflow features requested by authorized users.
• To prevent fraud, protect platform security, troubleshoot issues, and comply with legal obligations.

3. Payment Security

We do not store, sell, share, rent, or lease credit card or debit card details. Payment transactions are processed through secure and authorized third-party payment service providers.

Payment providers may process billing data according to their own security standards, terms, and privacy policies.

4. Sharing Information

We do not sell personal information. We may share information only with service providers needed to operate the platform, such as payment processors, hosting providers, infrastructure providers, IT services, analytics tools, or authorities where required by law.

Where third-party providers process data on our behalf, we aim to limit their access to what is necessary for the relevant service.

5. Medical and Patient Data

Where healthcare professionals upload or enter patient or clinical data, they are responsible for ensuring that they have the required consent, authority, and legal basis to process such data.

Quantum Vita provides technology tools and does not independently verify the clinical accuracy, consent status, or legal basis of user-submitted medical data.

6. Data Security

We use reasonable technical and organizational measures designed to protect personal information and platform data. However, no online transmission or electronic storage method can be guaranteed to be completely secure.

7. Cookies and Tracking

We may use cookies or similar technologies to improve website functionality, remember preferences, analyze usage, and support marketing or performance measurement. You can manage cookies through your browser settings.

8. Data Retention

We retain information only for as long as necessary to provide the services, comply with legal obligations, resolve disputes, enforce agreements, maintain security, or support legitimate business purposes.

9. Your Rights

Depending on your location, you may have the right to access, correct, delete, restrict, or object to certain processing of your personal information. To exercise these rights, contact us using the details below.

10. Children’s Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from minors.

11. Third-Party Websites

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices, security, or content of those third-party websites.

12. Policy Updates

We may update this Privacy Policy from time to time. Updates become effective when posted on the website, unless otherwise stated.

13. Contact Information

For questions, you may contact us at Quantumvita@outlook.com or +961 81 388 927.